Frequently Asked Questions
Q: What’s your return policy?
A: We thoroughly check our merchandise for defects. However, if you think there is a defect with the item purchased or you believe there was mistake with your order, you can contact us and return your item for an exchange. Exchanges are accepted up to 30 days from purchase date.
Because everything is custom made and made to your specifications, we are unable
to accept returns/exchanges because you placed an incorrect order or changed
your mind.
Q: How long will it take to get my order?
A: On average, letters take only 2
business days to produce, and 2-7 business days to ship depending on where you live.(We ship from Arizona). We are unable to give you an exact date of when your order will arrive. Group orders may take longer. Please contact us for more information on larger order production and delivery times. In rare cases, there may be a backorder (or discontinue) on a patterned fabric. If this is the case, you will be notified and given the option to wait, change your order, or cancel your order.
Q: Where’s my tracking number?
A: Your letters will be mailed via USPS First Class Mail. USPS has minimum sizes and weights in order to issue a tracking number. For this reason, we are unable to give you a tracking number. Tracking numbers are only issued for orders of approximately 10 sets of letters or more.
Q: Can you tell me the status of my order?
A: We only send out emails if there is a concern/problem with your order. If you have not heard from us, it means everything went well with your order and your letters were mailed 2 business days (or less) from the day you placed your order.
Q:
How will my letters arrive?
A:
Each letter you choose will arrive to you in 2
pieces. For example, “A” would arrive as a foreground piece and background
piece. Ironing instructions are included in your confirmation email which
details out how to iron them.
Q:
Do you offer an overnight shipping option?
A:
Due to the exorbitant cost and pressure it
creates, we do not offer this service. The quickest service we offer at
this time is Priority Mail. USPS estimates a 2-3 business ship time.
When judging your timing, you also need to factor in our production time which
is 1-2 business days. When we see a Priority order come through, we do our
best to get it out within 1 business day, but you always want to estimate for
worst case scenario.
Q: What is an e-check? Why does it take longer to receive my order?
A: When paying through Paypal, you can either pay with a credit card or your bank account (echeck). A credit card clears instantly and your order is processed right away. If you pay with an echeck, it can take up to 4 business days to clear. Your order will be processed after we receive notification from Paypal that it has cleared. If you need your order processed right away, we suggest you pay with a credit card.
Q: There’s a fabric I would like for my letters but you don’t carry it. Is there any way you can customize letters using my fabric?
A: Definitely.
We do however, require a 3 set minimum order for this option. There are a couple of options here. The first is if you actually have the fabric, you can mail it to us and we will use it for your letters- at no extra charge. You must send at least ¼ yard of the material. You would first have to contact us to let us know that you would like to pursue this option and we would give you mailing details and such. The second option is to contact us and tell us the material/pattern of fabric you are looking for. We would then check with our vendors to see if they carry it. If they do, then you’re in luck. There would be a modest fee here but only enough to cover our fees for the material.
Note: Any fabric sent to LetterMeGreek becomes the property of LetterMeGreek. Please be aware that any extra or leftover cannot be returned to the customer.
Q: Do you offer
your Greek letters in another size?
A:
At this time, the Greek alphabet font is only offered in the 4" size.
However, our Roman (collegiate) alphabet is offered in multiple sizes and you
can find it by going to
www.collegiateletters.com
Q: Do you offer discounts for group orders?
A: We love group orders and are more than happy to offer you a discount. A minimum of 8 items qualifies as a group order. Please contact us for an accurate quote.
Q: Why was my credit card charged/check cashed even though I haven’t received my item yet?
A: Everything we produce is custom-made, based on your instructions. Therefore, all payments are processed immediately, so we can begin work on your order.
Q: Can my order be shipped to a university address?
A: Most definitely. Many of our customers are college students, and we realize that we are many times shipping to dorm and apartment addresses. It is your responsibility to make sure that you can receive packages on your end. You are responsible for keeping your mailing address up to date. We are not responsible for items returned to us because you are on a school vacation, you have gone home for the summer, or you have moved but never updated your address. If your item(s) is returned to us because of an incorrect address on your part, you will be charged the postage to re-ship.
Q: What is Tackle Twill?
A: Tackle Twill is a process, not a product! Tackle twill is the coordinated sewing of specialty letters, numbers, and appliqué shapes. It is a labor intensive process that takes skill, time, and equipment to do properly. Traditionally, 100% polyester twill is the farbic of choice.
