Standard Shipping:  Your letters will be mailed via USPS First Class Mail, in a padded mailer.  Standard shipping includes a tracking number, please check your emails from paypal for the tracking number.  First Class Mail typically takes 2-7 business days.

Priority Shipping:  First and foremost, your order will be bumped to the front of our queue and mailed via USPS Priority Mail.  Priority shipping includes a tracking number, please check your emails from Paypal for the tracking number.  Priority Mail typically takes 2-3 business days.

Q: I am trying to purchase from your website but it is not accepting my credit card. What do I do?
A: Paypal is sometimes very precise in their (verified) address requirements. Check to make sure that you are entering your billing address when prompted. And then if you need to choose a different mailing address, it should allow you to do so after entering billing address.

Q: What’s your return policy?

A: We thoroughly check our merchandise for defects. However, if you think there is a defect with the item purchased or you believe there was mistake with your order, you can contact us and return your item for an exchange. Exchanges are accepted up to 30 days from purchase date. Because everything is custom made and made to your specifications, we are unable to accept returns/exchanges because you placed an incorrect order or changed your mind.

Q: How long will it take to get my order?

A: On average, letters take only 2 business days to produce, and 2-7 business days to ship depending on where you live.(We ship from Arizona). We are unable to give you an exact date of when your order will arrive. Group orders may take longer. Please contact us for more information on larger order production and delivery times. In rare cases, there may be a backorder (or discontinue) on a patterned fabric. If this is the case, you will be notified and given the option to wait, change your order, or cancel your order.

A: Each letter you choose will arrive to you in 2 pieces. For example, “A” would arrive as a foreground piece and background piece. Ironing instructions are included in your confirmation email which details out how to iron them.

Q: Do I need to sew the letters?

A: The adhesive provides a strong bond so you should be able to wear/use the item once or twice before sewing. If you plan to launder the item, you risk the letters fraying or falling off if not sewn.

A: We are sorry this happened to you. However, we are unable to control the end user of the iron as well as the temperature and quality of the iron you are using. If your letter melted to your iron, it means you ironed it with the adhesive face up. If it melted in general, it means your iron was too hot and/or ironed it for too long. We have ironed thousands of letters and have never had any melting or singeing issues. Please refer to your email ironing instructions as well as ensure your iron is calibrated and you are following the temperature and time guidelines. We can not be held responsible for errors in application.

Q: Do you offer an overnight shipping option?

A: Due to the exorbitant cost and pressure it creates, we do not offer this service.  The quickest service we offer at this time is Priority Mail.  USPS estimates a 2-3 business ship time.  When judging your timing, you also need to factor in our production time which is 1-2 business days.  When we see a Priority order come through, we do our best to get it out within 1 business day, but you always want to estimate for worst case scenario.

Q: What is an e-check? Why does it take longer to receive my order?

A: When paying through Paypal, you can either pay with a credit card or your bank account (echeck). A credit card clears instantly and your order is processed right away. If you pay with an echeck, it can take up to 4 business days to clear. Your order will be processed after we receive notification from Paypal that it has cleared. If you need your order processed right away, we suggest you pay with a credit card.

Q: Do you offer discounts for group orders?

A: We love group orders and are more than happy to offer you a discount. A minimum of 8 items qualifies as a group order. Please contact us for an accurate quote.

A: Everything we produce is custom-made, based on your instructions. Therefore, all payments are processed immediately, so we can begin work on your order.

Q: I placed an order 2 weeks ago but haven’t received it and never received any confirmation emails. Where is it?

A: Chances are you never fully executed the order. There is 1 final step in placing an order that customers occasionally miss. After entering your credit card and clinking “Review and continue”, you then have to click “Confirm  and pay” on the final page.

Q: Can my order be shipped to a university address?

A: Most definitely. Many of our customers are college students, and we realize that we are many times shipping to dorm and apartment addresses. It is your responsibility to make sure that you can receive packages on your end. You are responsible for keeping your mailing address up to date. We are not responsible for items returned to us because you are on a school vacation, you have gone home for the summer, or you have moved but never updated your address. If your item(s) is returned to us because of an incorrect address on your part, you will be charged the postage to re-ship.

Q: What is Tackle Twill?

A: Tackle Twill is a process, not a product! Tackle twill is the coordinated sewing of specialty letters, numbers, and appliqué shapes. It is a labor intensive process that takes skill, time, and equipment to do properly. Traditionally, 100% polyester twill is the fabric of choice.